Shipping policy

Order Processing

At Imperial US Coins, orders are generally processed within 1–3 business days after payment has been successfully received and verified.

Orders submitted on weekends or public holidays will normally be processed on the next business day.

Processing may take longer during periods of high order volume, promotional events, payment verification, or circumstances outside our reasonable control.

Processing time is separate from shipping time.

Estimated Shipping Time

Most orders are estimated to arrive within:

7–15 business days

Delivery estimates begin after an order has been processed and dispatched.

Actual delivery times may vary depending on:

  • Shipping destination.
  • Selected shipping service.
  • Carrier schedules and operations.
  • Customs processing.
  • Weather conditions.
  • Public holidays.
  • Other unexpected circumstances outside our control.

Delivery dates are estimates and are not guaranteed.

Shipping Costs

Shipping fees are calculated at checkout based on:

  • Shipping destination.
  • Package size and weight.
  • Selected shipping option.
  • Available carrier services.

Imperial US Coins may occasionally offer free or discounted shipping promotions. Eligibility requirements, minimum order values, destinations, and exclusions may apply.

Tracking Your Shipment

Once your order has been shipped, Imperial US Coins will email your tracking number.

Please allow 24–48 hours for tracking information to become available in the carrier’s system.

Customers are responsible for monitoring tracking information and responding to carrier instructions when necessary.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address during checkout.

Please verify your:

  • Full name.
  • Street address.
  • Apartment, suite, or unit number.
  • City and state or region.
  • Postal code.
  • Country.
  • Contact telephone number.

Imperial US Coins cannot be held responsible for delays, failed deliveries, additional costs, or lost packages caused by incorrect or incomplete information provided by the customer.

Address changes cannot be guaranteed after an order has entered processing.

Lost or Delayed Shipments

Although we work with dependable shipping carriers, occasional delays may occur.

If your tracking information has not updated or your shipment has not arrived within the expected delivery period, please contact Imperial US Coins with your order number.

We will assist with the carrier inquiry when possible. A replacement or refund may not be issued until the carrier’s investigation has been completed.

Damaged Deliveries

If your package arrives damaged, please notify Imperial US Coins within 7 days after delivery.

Please include:

  • Your order number.
  • Clear photographs of the damaged item.
  • Photographs of the external package.
  • Photographs of the internal packaging.
  • A photograph of the shipping label.

Keep the item and all original packaging until your claim has been reviewed and resolved.

Our team will evaluate the information and provide an appropriate replacement, exchange, or refund when applicable.

International Shipping

International orders may be subject to customs inspections, import duties, taxes, brokerage fees, or local handling charges.

Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Imperial US Coins does not control customs-processing times or charges imposed by government authorities.

Contact Us

If you have questions about shipping, tracking, or your order, please contact the Imperial US Coins customer support team and include your order number.

We appreciate your trust and remain committed to providing a secure and reliable shopping experience.