Refund policy

At Vault Coins US, we value customer confidence and work hard to provide collectible coins that meet high standards of quality.

Return Policy

Vault Coins US accepts returns within 30 days after delivery for eligible items.

To qualify, products must:

• Be unused and in their original condition.
• Remain in their original packaging or protective holders.
• Include all certificates and accompanying documentation.
• Include proof of purchase.

Items That Cannot Be Returned

For quality-assurance purposes, Vault Coins US cannot accept returns for:

• Opened sealed coin packaging.
• Damaged or altered collectibles.
• Customized products.
• Clearance items.

Damaged or Incorrect Shipments

If you receive the wrong item or your order arrives damaged, please contact Vault Coins US within 7 days after delivery.

Please include:

• Your order number.
• Clear photographs of the product.
• Photographs of the packaging, if applicable.

Our team will review your request and arrange a replacement, exchange, or refund when appropriate.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item has been inspected.

The time required for funds to appear in your account may vary depending on your bank or payment provider.

Return Shipping

If the return is caused by an error made by Vault Coins US, we will cover the return shipping cost.

For other approved returns, customers are responsible for the applicable return shipping fees.

Order Cancellation

Orders may be canceled before fulfillment begins.

Orders that have already been shipped cannot be canceled. After delivery, eligible items may be returned according to this policy.

Contact Us

If you have questions about this policy or need assistance with an eligible return, please contact Vault Coins US customer support.

Thank you for choosing Vault Coins US.