FAQs

Frequently Asked Questions (FAQ)

  1. Are your collectible coins authentic?
    Yes. Imperial US Coin carefully sources its coins from trusted suppliers, dealers, and established industry partners. Available authenticity, grading, metal-content, and certification details are clearly stated in each product listing.
  2. Does Imperial US Coin sell real gold and silver coins?
    Yes. Imperial US Coin offers authentic gold coins, silver coins, historic U.S. coins, bullion coins, proof coins, and other collectible numismatic items. Please review each product listing for its exact metal content and specifications.
  3. Are all coins professionally graded or certified?
    Not every coin is professionally graded. When a coin has been certified by a recognized third-party grading service, the certification details will be included in the product listing. Any uncertified condition assessment is provided as a general opinion based on available information and visual inspection.
  4. What is your estimated delivery time?
    Orders from Imperial US Coin are typically delivered within 7–15 business days after processing, depending on your location, the selected shipping service, carrier operations, and customs procedures.
  5. Will I receive a tracking number?
    Yes. Imperial US Coin will email tracking information after your order has been shipped. Please allow up to 24–48 hours for the carrier’s tracking system to display updates.
  6. What is your return policy?
    Eligible items may be returned according to our Return & Refund Policy. If your item arrives damaged, incorrect, or materially different from its listing, please contact Imperial US Coin promptly for assistance.
  7. Is my payment information protected?
    Yes. Imperial US Coin uses secure third-party payment gateways designed to protect customer information and transactions. Never send complete card details or account passwords by email.
  8. Does Imperial US Coin ship internationally?
    Imperial US Coin serves customers in eligible countries and regions. International shipping availability, customs duties, taxes, and other applicable charges may depend on the destination and will be addressed during checkout or in our Shipping Policy.
  9. Can the value of a collectible coin change?
    Yes. A coin’s value may change based on precious-metal prices, rarity, condition, grading, historical significance, and collector demand. Imperial US Coin does not guarantee future appreciation or investment performance.
  10. How can I contact Imperial US Coin?
    You can contact Imperial US Coin by email or through our Contact page. Our customer support team typically responds within 24–48 business hours.